Contact & Support

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📩 Customer Support

Email: support@creditboostersusa.com

Hours: Monday – Friday, 8:00 AM – 6:00 PM CT

Target Response Time: within 4 business hours for standard inquiries.

Priority SLA: critical issues (account lockouts, data access problems) receive response within 1 hour during business hours.

Escalation Path

  1. Initial contact via support@creditboostersusa.com
  2. If unresolved within 24 hours, reply to your ticket with "ESCALATE" in the subject line.
  3. Escalated issues are reviewed by a senior support engineer within 4 hours.
  4. Final escalation to the Client Success Manager or executive team if not resolved within 48 hours.

🚨 Abuse Reporting

If you receive an unwanted email from a @creditboostersusa.com address, or suspect our platform has been used in violation of our Acceptable Use Policy, please report it immediately.

Email: abuse@creditboostersusa.com

Response: all abuse reports are acknowledged within 24 hours and investigated within 48 hours.

When reporting, please include:

  • The full email headers of the message in question.
  • A brief description of why you believe it is abusive or unsolicited.
  • Your contact email for follow-up.

🔐 Security Reporting

We take security vulnerabilities seriously and welcome responsible disclosure from the research community.

Email: security@creditboostersusa.com

Acknowledgment: within 48 hours of your report.

Assessment: initial severity assessment within 5 business days.

Responsible Disclosure Process

  1. Email your findings to security@creditboostersusa.com with a detailed description and steps to reproduce.
  2. We acknowledge receipt within 48 hours.
  3. A preliminary assessment is provided within 5 business days.
  4. We work to resolve confirmed issues within a timeline appropriate to severity.
  5. With your permission, we credit you publicly for the discovery.

Please do not publicly disclose the vulnerability until we've had reasonable time to address it. More details in our Trust Center.

🏢 Company Information

CreditBoosters USA, Inc.
4207 Ridgepoint Drive, Suite 140
Austin, TX 78731, United States

Phone: +1 (512) 843-6291

General: info@creditboostersusa.com

Privacy: privacy@creditboostersusa.com

Legal: legal@creditboostersusa.com

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